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Cancellation & Refund Policy
Last updated: December 2025
We are a platform to connect medical store with genuine consumers we don't accept any payments on this site. Transactions can be made directly to the verified retailers.
Supply of the medicines will be done by individual medical stores after verifying prescriptions this platform won't be liable for any supply of medicines as this is just platform to connect both the parties
1. Order Cancellation
Customers may request cancellation of an order only before the order has been processed or shipped. Once an order has been confirmed, packed, or dispatched, it cannot be cancelled.
To request a cancellation, please contact us immediately at info@genericaadhaar.com with your order details.
2. No Return Policy for Medicines
Due to the nature of pharmaceutical and healthcare products and as per applicable regulations, we do not accept returns of medicines or healthcare products once sold.
This policy is in place to ensure safety, quality, and regulatory compliance.
3. Refunds
Refunds will be initiated only in the following cases:
- If the order is cancelled before dispatch
- If payment is deducted but the order is not confirmed
- If the product is unavailable after order placement
Approved refunds will be processed to the original payment method within 5–7 business days, depending on the payment provider.
4. Damaged or Incorrect Items
If you receive a damaged, expired, or incorrect product, please notify us within 24 hours of delivery with clear images and order details.
Upon verification, we may offer a replacement or refund at our sole discretion.
5. Shipping Delays
Delivery timelines are estimates. Delays caused by courier partners, weather conditions, or other external factors do not qualify for cancellation or refund once the order is shipped.
6. Contact Us
For cancellation or refund-related queries, please contact:
Generic Aadhaar
Email: info@genericaadhaar.com
Website: https://genericaadhaar.store
